Queensland Law Society

Court regional services outlet project update

Under the Regional Services Outlet (RSO) project, some of the regional court registries that provide mostly Department of Transport and Main Roads (DTMR) services are transferring to DTMR operational management.

In December 2017, 15 Department of Justice and Attorney-General (DJAG) court sites were transferring to DTMR management. These transfers proceeded successfully as planned. Court and justice services have continued to be provided to the same level as they were beforehand from these sites. The court has circuited to each centre and parties continue to file all court-related documents as they did before with no loss in service quality.

The following eight sites transferred to a DTMR lead agency on 11 June 2018: Barcaldine, Biloela, Gayndah, Landsborough, Mossman, Nanango, Pittsworth and Sarina.

These are the final eight sites to transfer to DTMR under the RSO project. In Barcaldine and Biloela, DTMR’s centres will join with the DJAG sites, with both sites becoming Queensland Government Agent Program offices (QGAPs) before they transfer. Joining the DJAG and DTMR offices in these communities will ensure all government services are provided from a single outlet.

All RSO sites were already delivering a high volume of DTMR services (mainly registrations) and very few court-related services. DJAG and DTMR have collaborated to install DTMR driver-licensing cameras and equipment to adopt driver-licensing services from adjacent police stations. Most RSO sites are now successfully delivering the full suite of DTMR services using DTMR systems. On average, licensing is now available for an additional 17.04 hours per week from each site and over 429 police staff hours per week are freed up to focus on core policing duties. DJAG and DTMR’s implementation of these customer service upgrades will improve the sites’ viability as Government service outlets and further secure their long-term sustainability as places for holding court.

DTMR’s systems and services will continue to be expanded to the remaining RSO sites between now and 30 June 2018, with Barcaldine, Biloela, Gayndah and Landsborough scheduled to commence delivering licensing services soon.

The availability or quality of court services will not change as a result of the transfers. Court lodgements will continue to be accepted over the counter by DTMR staff who are appropriately trained in delivering DJAG’s services. None of the sites have resident judicial officers; court circuits will also continue to be supported as usual in the remaining RSO locations.

To make sure court and justice work continues to be delivered to the same standard, Courts Service Queensland has implemented a hub-and-spoke model for court work. In most cases, the supporting hub court will:

  • store the DTMR spoke site’s files and ensure they are available when required for court
  • perform the DTMR spoke site’s court processing, and
  • monitor and manage the DTMR spoke site’s court-related emails (the email address won’t change).

DJAG will retain some officers on-site in Gayndah and Mossman to perform the court and justice work.

If you need to contact a DTMR spoke site about any court or justice-related business, you can still email the spoke courthouse email address which will be monitored by the hub registrar, or call the hub court direct. A list of DTMR spokes and their DJAG hubs is attached.

Court services officers (CSOs) will travel with judicial officers from the nearby hub courts to support court circuits at the DTMR spokes. DTMR counter staff will provide some assistance on court days, but their capacity to help may be limited by their need to prioritise the counter workload, reduced systems access and changes to their official appointments.

Finally, by 30 June 2018, five other DJAG QGAPs – Cooktown, Murgon, Normanton, Thursday Island and Weipa – will be delivering the full suite of DTMR services under the RSO project. These sites will remain under DJAG’s lead agency as they support court circuits that improve access to justice programs for Aboriginal and Torres Strait Islander people and communities.

If you have any questions or feedback about the transfers, or the RSO project in general, or if the level of service you have come to expect changes in any way, please contact: mcsd.Correspondence@justice.qld.gov.au.