Queensland Law Society

Practice Management Course

The QLS Practice Management Course (PMC) allows you to develop the essential managerial skills and expert knowledge to manage a legal practice. Our three day, face-to-face course is the pinnacle of learning, and is an investment in your future.

Why do your PMC with QLS?

  • Ongoing support and commitment. QLS provides members who have completed the QLS PMC with ongoing professional support after graduation through our PMC Alumni, Practice Support and Trust Account Consultancy.
  • We care about your and your employees’ wellbeing. QLS’s PMC has a session that focuses specifically on wellbeing. By increasing your skillset and ability to promote wellbeing and resilience in the workplace, we aim to reduce mental health issues in the legal profession.
  • Access to experts on trust accounting, ethics and risk management. Practical learning with premier authorities who will strengthen your legal and business skills is a core part of QLS’s PMC.
  • Sessions designed to accommodate varying practice sizes and structures. In this instance, size does matter so our content is tailored to your needs. We run sessions focused on sole practitioners and small practices, as well as medium and large practices.
  • Leadership profiling. Learn to manage people by understanding personal leadership styles and come away equipped with the tools you need to communicate effectively with staff (and clients).

Upcoming courses

Sole Practitioner to Small Practice Focus

Practices with fewer than four principals.

4-6 October
8-10 November

Medium to Large Practice Focus

Practices with four or more principals.

23-25 August

PMC fees

Cost Distance from Brisbane GPO
$2,350 Standard within 180km
$2,050 Regional member 181-550km
$1,850 Regional member 551-1000km
$1,650 Regional member 1000+km
10 CPD points
 Practical Legal Ethics     Practice Management & Business Skills     Professional Skills     Substantive Law

Workshop structure

Leadership and management styles

Leadership is a process of social influence in which one person can enlist the aid of, and support others in, the accomplishment of a common task. Discuss the benefits of leadership and suggests approaches and behaviours that can help influence in the context of managing a legal practice.


Leading wellbeing in the workplace

Learn about the current state of wellbeing in the legal profession. Identify why the legal profession is particularly susceptible to mental health issues, develop a workplace framework to create a mentally healthy team and be equipped with the skillset to proactively support and assist it.


Managing people and difficult conversations

Review culture, staffing supervision, performance management and identify the critical skills and abilities that form the basis of effectively managing people in a legal practice.


Demystifying information technology

Explore the relationship between performance, productivity and competitive advantage in legal practice and how use of effective technology and knowledge can be combined and applied.


Business development and client service

Legal practice marketing and business development is becoming increasingly more ambitious, competitive and sophisticated. Understand how marketing and business development can support legal practices, and common marketing activities and selling techniques that are used.

Client perceptions of the quality of client service have a dramatic impact on client retention, referrals, justifying fee levels, fee recovery, cash flow and profitability. Learn the skills to deliver excellent client service in terms of personal skills, practice systems and culture.


Risk and compliance

Learn how to implement systems and procedures to ensure critical issues and processes are implemented to protect your legal practice.


Business planning

This unit explores the process of business planning and determining a business model and strategy with practice goals and objectives in mind.


Practice finance

Effective finance management requires planning, monitoring, control and discipline. This unit provides a framework for the development of practice budgets and discussion of Key Performance Indicators and the importance of managing practice cash flow.


Costs and billing

The effective management of costs and billing is critical to ensuring client satisfaction and practice profitability. Look at costs as a compliance issue, and focus on best practice approaches to communication, management and administration.


Trusts

This unit provides a framework for the competent management of trust and office account records involving basic bookkeeping procedures and the responsibility of solicitors to account for money received on behalf of others.


Trust accounting exam


Ethics

Solicitors must have the knowledge and skills to act ethically and to display professional responsibility and courtesy in all dealings. Reflect on wider issues facing the legal profession and review the knowledge of the formal rules of conduct.


Managing business risk workshop

Understand business risk management concepts and identify risks specific to practice and apply appropriate approaches to minimise and mitigate risks.


Next steps

Develop insights into the role of law practice principal and identify tips and traps for new principals.


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