The CEO’s breakfast series:

The service imperative – delivering what clients want

Tuesday 21 September 2010, 8:00am–10:00am
Law Society House, 179 Ann Street
  • Purchase DVD Resources
Seminar DVD (Resource code: 100921D)
$300 non-members
$150 members
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Overview

Practical Legal Ethics Practice Management & Business Skills 2 CPD points

This breakfast seminar is essential for all involved in managing a practice. Delivering practical pointers to keep clients and gain new ones, you will leave with a solid understanding on how to build your client base through defining and delivering what clients want, demonstrating value, and competitive pricing.

Course code: 100921

8:00am–10:00am
The service imperative

In this final breakfast session, Simon Tupman – speaker, consultant and author of ‘Why lawyers should eat bananas’ will facilitate a workshop with some clients and client representatives investigating:

  • how to define what clients want
  • how to deliver what clients want
  • how to demonstrate value
  • how to price yourself

Delegates to this session will each receive a copy of Simon’s bestselling book ‘Why lawyers should eat bananas’.

  • Speaker: Simon Tupman – Author and Consultant
  • Speaker: John Briton – Legal Services Commissioner, Queensland
  • Speaker: Rowena McNally – Adjudicator, Arbitrator, Mediator, Solicitor and Former Commissioner, Sugar Industry
  • Speaker: Jevena O'Brien – Chief Executive Officer, Institute of Business Leaders

Featured Speakers

  • John Briton
    Legal Services Commissioner, Queensland
  • Rowena McNally
    Adjudicator, Arbitrator, Mediator, Solicitor and Former Commissioner, Sugar Industry
  • Jevena O'Brien
    Chief Executive Officer, Institute of Business Leaders
  • Simon Tupman
    Author and Consultant