Associate Development Workshop Part 3: Best Practices in Building and Maintaining Effective Client Relationships

Thursday 26 July 2012, 12:30pm–2:00pm
Law Society House, 179 Ann Street
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$55 Registration standard
Non-member
$150 Registration standard

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Registrations close 25 July

Videoconferencing not available for this event.

Overview

Practice Management & Business Skills Professional Skills 1.5 CPD points

What makes clients choose you? Building and maintaining great client relationships is at the core of a successful career in law and it is also what makes your career enjoyable. With so much competition in the legal marketplace, highly effective client relationships can make or break a career in many different ways. In part three of a three-part series, international law firm consultant Terri Mottershead identifies and discusses local, regional and global best practices in client relationship management.

Course code: 120726

12:30pm–2:00pm
Best practices in building and maintaining effective client relationships

Topics covered will include:

  • who are we, who are our clients and why do they instruct us?
  • what does it mean to be highly effective?
  • do lawyers know what clients want?
  • defining client needs versus expectations
  • defining law firm needs versus expectations
  • understanding client services from the client’s perspective
  • best practices, tools and techniques in building and maintaining client relationships
  • connecting the dots between client relationships, your successful and sustained career
  • Speaker: Terri Mottershead – International Law Firm Consultant

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