Client care skills: How to develop and perfect our skills

02 December 2021

About

Client care is not new to the profession but is sometimes lost in the hurly-burly of providing our services to our clients. 

The quality of that service is crucial in determining whether a client will come back. Therefore, client care is having the skills to ensure that a client feels satisfied with the service we are providing and ideally will request or recommend our services to others in the future. 

This session is designed for lawyers to consider the key matters when dealing with the taking on of a new client.

Registration will close at 5pm, 30 November.

Program

12:20 pm
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12:30 pm
Client care skills: How to develop and perfect our skills

Client care is not new to the profession but is sometimes lost in the hurly-burly of providing our services to our clients. The quality of that service is crucial in determining whether a client will come back. Therefore, client care is having the skills to ensure that a client feels satisfied with the service we are providing and ideally will request or recommend our services to others in the future. 

This session is designed for lawyers to consider the matters when dealing with the taking on of a new client, such as:

  • identifying potential conflicts of interest which means we should not take on the client;
  • ascertaining and understanding our client’s needs;
  • identifying whether our client is vulnerable and the needs which will support such a vulnerable client;
  • complying with prudent anti-money laundering requirements;
  • dealing with potential complaints; and
  • reviewing procedures to better deal with our clients. 

Presenters: 

Stafford Shepherd, Principal Ethics and Practice Counsel, QLS Ethics and Practice Centre | Legal Practitioner Director, QLS Solicitor Support Pty Ltd Queensland Law Society

Liz Harris, Director, Ovid Consulting; Board Member, Victorian Legal Services Board and Member Legal Service Council

PLE  PS

1:30 pm
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