Chief Operating Officer, McCullough Robertson Lawyers and Member, Queensland Law Society Innovation Committee
Kim is the Chief Operating Officer (COO) at McCullough Robertson and for more than ten years has implemented innovation projects and driven cultural change aligned to strategy. Before that, Kim spent 15 years as a client facing lawyer, She has a unique understanding of the challenges facing clients and lawyers coupled with insight into how law firms operate.
Over the past decade, Kim has found the opportunities in a changing legal industry by being an enthusiastic early adopter (and adapter) of multiple new technologies, platforms and mindsets.
In her current role as COO she has:
- developed and implemented innovation strategies that have, enhanced clients’ experience
- improved financial performance
- increased people’s productivity and engagement
- grown her firm’s professional standing and recognition
- exceeded community’s expectations.
Kim’s success is based on her own experience as a legal service professional and on her philosophy of staying connected to people at all levels, to understand their needs, embracing change as an opportunity, and always asking ‘is there a better way?
Kim joined the Innovation Committee to collaborate with others who are passionate about new ideas and ways of working, and who see change as an opportunity. Kim also wanted to be part of a Committee that helps the profession navigate the disruption the industry is facing, and solve the challenge of building a sustainable future (for lawyers, law firms – of all shapes and sizes, legal staff and the profession).