Queensland Law Society

Are there steps I can take to reduce the chance of complaints?

Yes, please refer to Legal Services Commission Fact Sheet 9 - Avoiding complaints

Many complaints relate to, or have arisen from, poor communication, so read Legal Services Commission Fact Sheet 7 - Communicating with your client.

Also you can speak to an Ethics Solicitor in the QLS Ethics and Practice Centre, if you have an ethical dilemma, or a difficult client.

Complaints mainly arise due to:

  • poor communication
  • costs
  • conflict of interests / unethical conduct
  • poor legal advice.