The following sources are to assist solicitors with their communication with colleagues, clients and staff. 

Communication with clients

Care should be taken in communicating with your clients

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Discourteous communication

How can I disengage from discourteous communication? 

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Negative online reviews

How do I deal with negative online reviews? 

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Addressing colleagues

How should I address my colleagues? 

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Principles of professional courtesy

Follow the eleven principles of professional courtesy

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Staff departures

The importance of appropriately communicating staff departures

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