What are the hallmarks of successful technology use in legal practice?
These are some of many questions law firms should be asking in these ever-changing times. The legal profession, like many industries, is facing increasing vocal demand to change due to disruptors like changing demographics, innovation culture and the need for business agility, changing client needs and so forth.
The next generation of legal practitioners and clients are ‘digital natives’. Members of this cohort are adept at navigating digital technologies and tend to preference service delivery and engagement through new forms of media (such as apps like Uber). Within the next five to ten years digital natives will comprise most of the workforce, and as this cohort becomes more prevalent, the legal profession may need to adapt to different service delivery models.
The 2021 Innovation Committee report looks at key disruptors and ponders some new ways the legal profession can successfully respond to the demand for change.
The report can also be found on the Technology and Innovation page.